different airlines has different policy - check their website
IMPORTANT - damaged luggage need to be confirmed by airport staff upon your arrival.if you need to buy a new luggage bag, DO NOT throw old damaged luggage (you need it for the airlines and make sure you have a receipt for new luggage) - do not buy a new luggage unless instructions from your airlines
below is Jetstar Policy for reference:
In the unlikely event that your Checked or Cabin Baggage is lost or damaged, you can seek assistance from a staff member at a Jetstar Baggage Counter at your arrival airport or the Jetstar Service Desk if there is no Baggage Counter available. In the case of damaged baggage, you will need to present the item to a staff member to assess the damage.
Otherwise, you need to make a claim in writing within the time limits imposed by legislation and international conventions governing airline liability. These are the time-frames:
Domestic flights:
- 3 days for damaged baggage.
- 21 days for delayed or lost baggage.
International flights:
- 7 days for damaged baggage.
- 21 days for delayed or lost baggage.
Once again, if the claim involves damaged baggage, a Jetstar representative may need to view the item before the claim can be approved. Baggage Claims or Queries should be submitted in writing via our Baggage Enquiry form located here.
For more information please contact Baggage Services.
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